Refund policy

Bloodline Bulldogs – Refunds & Returns Policy

Last updated: 24.12.2025

At Bloodline Bulldogs, we operate as a whānau‑run, sole‑trade clothing business. Because our products are made to order through our trusted supplier, our refunds and returns process is firm and clearly defined.

 

1. No Refunds or Exchanges for Incorrect Sizing

  • We provide a size guide for every product.
  • It is the customer’s responsibility to check measurements before purchasing.
  • No refunds, exchanges, credits, or replacements will be given for:
    • Ordering the wrong size
    • Change of mind
    • Not checking the size guide
  • Please measure carefully before placing your order.

 

2. Damaged or Faulty Items

We only offer refunds or replacements for damaged or faulty products.

To qualify:

  • You must contact us within 48 hours of receiving your order.
  • You must provide clear photos of:
    • The damage or fault
    • The packaging (if relevant)
  • Items damaged due to misuse, wear and tear, or incorrect washing are not eligible.

If approved:

  • We will offer either a replacement or a refund, depending on stock availability.

 

3. No Cancellations After Payment

  • Once payment is made and your order is submitted to our supplier, it cannot be cancelled.
  • We cannot retrieve funds from the supplier once production has begun.

 

4. Non‑Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Hats, beanies, or headwear
  • Socks
  • Any worn, washed, or used items
  • Sale or clearance items

 

5. Incorrect Addresses

  • If an order is returned to us due to an incorrect address provided by the customer, the customer is responsible for re‑shipping costs.
  • No refunds will be issued for parcels lost due to incorrect address details.

 

6. How to Lodge a Return Request

To report a damaged or faulty item, please contact us through the official Bloodline Bulldogs page with:

  • Your full name
  • Order details
  • Photos of the issue
  • A brief description of the problem

We aim to respond as quickly as possible.